Reschedule, make up, and cancel sessions
Move a session's time, cancel or delete sessions, and handle student cancellations under Pending review by applying their suggested makeup time.
Change a session's time
Tap a session to open “Edit Session,” change the start and end time, then tap “Save.” If the new time overlaps a session in another of your programs, TGT warns you about a possible conflict; go back or choose to save anyway. Students see the new time right away.
Cancel or delete a session
In “Edit Session,” set the status to “Cancelled” to keep a record. To remove it entirely, tap “Delete this session,” which can't be undone. Every program must keep at least one session.
Set the free-cancellation window
In the program's advanced options, set the free cancellation deadline in days before the session starts. It applies to one-on-one programs only: cancellations before the deadline don't use up a session, while later ones aren't refunded.
Handle student cancellations
Sessions a student cancels before the deadline become “Pending review,” and the program shows how many are waiting for you. Tap the card to open Pending review, then tap a session to see the student's remarks and suggested makeup time.
Apply the makeup time
Under “Suggested makeup time,” tap “Apply” to use the student's suggestion as the start time, or set your own, then tap “Save.” The session returns to Pending and the student's schedule updates.